Privacy Policy

About this policy

Urban Planners Queensland (ABN to be confirmed) ("UPQ", "we", "us", "our") is committed to protecting the privacy of individuals who interact with our website and services. This policy explains what personal information we collect, how we use it, and your rights under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website at upqld.com.au or submitting an enquiry, you consent to the practices described in this policy.

What information we collect

We collect personal information that you voluntarily provide when submitting an enquiry through our contact form. This may include:

• Your name
• Email address
• Phone number
• The address or location of your property
• Details about your intended project or development
• Any other information you choose to include in your message

We do not collect sensitive information (as defined in the Privacy Act), financial information, or government identifiers through this website.

How we collect information

Information is collected directly from you when you complete and submit the contact form on our website. Our website is hosted on Netlify, and form submissions are processed and stored through Netlify's form handling service. You can review Netlify's privacy practices at netlify.com/privacy.

We may also collect basic usage information through website analytics (such as pages visited and time spent) to help us understand how the site is used and improve its content. This data is aggregated and does not personally identify you.

How we use your information

We use the personal information you provide solely for the purpose for which it was submitted. Specifically, we use it to:

• Respond to your enquiry and assess whether our services are appropriate for your project
• Communicate with you about your project if you become a client
• Comply with our professional obligations as registered town planners

We do not use your personal information for direct marketing or add you to any mailing list without your explicit consent.

Disclosure to third parties

We do not sell, rent, or trade your personal information. We may disclose your information to third parties only in the following limited circumstances:

• To service providers who assist us in operating our website (such as Netlify for form processing and hosting), subject to confidentiality obligations
• Where required or permitted by law
• With your explicit consent

We do not disclose personal information to overseas recipients unless you have given consent or disclosure is required by law.

Data security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Our website uses HTTPS encryption. Form submissions are handled by Netlify, which maintains industry-standard security practices.

We retain personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by law.

Cookies and tracking

Our website may use cookies or similar technologies to support site functionality and analytics. You can control cookie settings through your browser preferences. Disabling cookies will not affect your ability to use any feature of this website.

Accessing and correcting your information

Under the Australian Privacy Principles, you have the right to request access to any personal information we hold about you, and to request that inaccurate information be corrected. To make a request, please contact us using the details below. We will respond within a reasonable timeframe and at no charge.

In most cases we will be able to provide access. If we are unable to do so we will explain why in writing.

Complaints

If you believe we have handled your personal information in a way that does not comply with the Privacy Act, you are welcome to raise your concern with us directly. We will investigate and respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this page periodically.